Administrative Customer Support Specialist

March 11, 2021

The Administrative Customer Support program will prepare individuals for a successful career in administrative support and customer service. This 6-week program is comprised of 5 courses to build a strong basis for any customer-facing career. Individuals will learn the fundamentals of Customer Service by completing two modules aligned with standards set forth by the Professional Association for Customer Engagement (PACE). Level I of the training is designed to be transferrable to any position, across virtually any industry. Level II further builds on the skills gained in the first course but expands into new topics that focus on Sales, Communication and Phone Skills. Successfully completing these courses will lead to certification as Customer Service Certified (CSC). In addition to the CSC and Microsoft certification, you will have the opportunity to gain the IT Fundamentals certification sponsored by CompTIA. The training for this certification is designed for any individual exposed to technology in the office environment and provides a great knowledge base beneficial to anyone, with or without a background in IT. Once you’ve completed the program you’ll be prepared to earn two national certifications, the CSC through the Professional Association for Customer Engagement (PACE) and the ITF+ through CompTIA. These National Certifications also demonstrate your expertise in performing customer support protocols and IT functions in any office administration setting.