Administrative Customer Support Specialist

The Administrative Customer Support program will prepare individuals for a successful career in administrative support and customer service. This 6-week program is comprised of 5 courses to build a strong basis for any customer-facing career. Individuals will learn the fundamentals of Customer Service by completing two modules aligned with standards set forth by the Professional Association for Customer Engagement (PACE). Level I of the training is designed to be transferrable to any position, across virtually any industry. Level II further builds on the skills gained in the first course but expands into new topics that focus on Sales, Communication and Phone Skills. Successfully completing these courses will lead to certification as Customer Service Certified (CSC). In addition to the CSC and Microsoft certification, you will have the opportunity to gain the IT Fundamentals certification sponsored by CompTIA. The training for this certification is designed for any individual exposed to technology in the office environment and provides a great knowledge base beneficial to anyone, with or without a background in IT. Once you’ve completed the program you’ll be prepared to earn two national certifications, the CSC through the Professional Association for Customer Engagement (PACE) and the ITF+ through CompTIA. These National Certifications also demonstrate your expertise in performing customer support protocols and IT functions in any office administration setting.

The Hope Training Academy Cyber Security Foundations course will start entry level IT and security professionals on a path of fundamental IT knowledge and certifications that will allow the student to demonstrate a baseline level of knowledge before taking our Cyber Security Apprentice program, where students build your skills with CompTIA Network+ Security+. To become prepared for a Cyber Security career, students need a baseline understanding of the most common hardware and software technologies used on the network. Our dedicated team will provide guidance and mentorship to ALL students regardless of prior skill, ability or experience. If the student is just starting their IT/Cyber Security journey they will find no better way to start than with a CompTIA IT Fundamentals course and certification, to pave the way for the A+ certification.

This program is comprised of “An Introduction to Applied Marketing Analytics” and “Data Visualization with Tableau.” Learners will receive training on data ethics, analysis and visualization, and work with real-life marketing case studies from companies such as Spotify, Netflix, Google, AirBnB and the Red Cross. This course teaches the learner how to use Excel, Tableau, and other tools to analyze and visualize data. Upon completion the learner is eligible to sit for the Microsoft Office Excel Specialist Certification and the Tableau Specialist Certification. This program is 100% online with weekly synchronous live lab sessions.